1 reviews | Active since Mar 2015

16 Dec 2017, 11:29

Number porting declined

I recently had my number ported to Vodacom but changed my mind after a few days, because of the expensive data. I app**** to port back to my original provider, but Vodacom declined the porting. What is my rights as a consumer. Who gave Vodacom the right to deny me that?

0
Replies (2)
Vodacom
Vodacom's reply16 Dec 2017, 12:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Dec 2017, 13:45
Official

Good day

Thank you for taking my call. Please note: a port is only allowed once every 60 days.

Regards

Moddy

Best regards,