Number porting

I cannot believe the level of incompetency that I had to deal with today. I spent hours on the phone trying to do something simple and literally, LITERALLY no one can help me. Still now I haven’t been helped. I need to do a number Port from pre paid MTN to new contract Vodacom. Again I have been speaking to literally everyone in the call Centre and no one knew what to do. Some Guy called me thinking I’m the sales person in the store, told me to call *** and give the a reference number. I have the phone and the SIM card but for hours on the phone. Literally nothing has been achieved. I literally begged a person to help me today. I begged her a 100 times to help me. Yet no luck. I come from MTN, and this is my very first experience at Vodacom. If anyone out there is reading this, please help me get my number across. I really have no other option but to ask here for help. Please help me