Number Porting

I’ve been a Vodacom customer for the past 8 years. I wanted to upgrade my contract but Vodacom couldn’t offer me the same package as a competitor so I decided I would port my number. I’ve been trying since the 16 January to port my number out of Vodacom and it can’t be done. I’ve tried contacting the call centre and nobody can give me a straight answer as to why it cannot be done. There’s no outstanding bills or anything of that sort. If you cannot offer the same services, please can you allow me to move my number.