Number Porting

Vodacom must please train their staff properly on how phone contracts work. I've been trying to change my phone number for the last 6 months and everytime I get a different story.

When I first went to the Vodacom shop in Blue route mall to apply for a contract I was told I can do it online. When I finally got the contract it was under a new number. The lady at the call centre said I must just go into a Vodacom store and they will port my number for my.

Go into the Vodacom store at Kenilworth and they say its not possible. Then they phone the call centre department that deals with porting and the guys says that I must migrate my contract after 3 months for no extra cost. Then take out a new contract under my old number.

3 months later I go into the Kenilworth branch and are told that I must pay a R7000 migration fee or a R8000 cancellation fee to do so. Then the fool who works there (Mogamat) suggests that I change my plan to a top up plan which will magically enable me to get my old number back. He says this will happen by 1 January latest. So I change my plan which now costs me R100 extra and come January my number still isn't changed.

Just got of the phone now with Mogamat and apparently the system says that you can pick a new number. Nobody bothers to call me and tell me this. No I must call and visit the store 100 times only to be sent on a wild goose chase!

Who is training these workers at Vodacom. Do they not know how to do their jobs. I'm angry because I haven't just wasted money but I've wasted time. If somebody had just told me on day one to go buy a dual SIM phone I would of. Why keep sending me on a wild chase?

I can tell you one thing. After this contract expires, I will NEVER go back to Vodacom. Your service is pathetic!!