LM
LE M
1 reviews | Active since Nov 2019
17 Nov 2019, 23:06
Number ported without permission
My phone has been out of network, I thought it was because of the heavy rain recently. It been displaying " emergency calls only". Ive restarted it more than 20 times, I removed the SIM card etc, until I received an SMS stating that my number has been ported. How is this allowed without my permission or necessary documentation. Vodacom please rectify this as soon as possible, I did not authorise this porting.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Nov 2019, 08:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply18 Nov 2019, 08:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
LM
LE M's updateReviewer Update
19 Nov 2019, 12:32A private reply to Vodacom on the 18th November.
Thank you for your reply.
I don't know how Vodacom will contact me. I cannot receive calls or sms anymore except for the sms that were informing me about porting.
I would appreciate it if this matter can be dealt with as a matter of urgency because someone is probably accessing my information.
Regards.
Thank you for your reply.
I don't know how Vodacom will contact me. I cannot receive calls or sms anymore except for the sms that were informing me about porting.
I would appreciate it if this matter can be dealt with as a matter of urgency because someone is probably accessing my information.
Regards.
LM
LE M's update19 Nov 2019, 12:32
Reviewer Update
A private reply to Vodacom on the 18th November.
Thank you for your reply.
I don't know how Vodacom will contact me. I cannot receive calls or sms anymore except for the sms that were informing me about porting.
I would appreciate it if this matter can be dealt with as a matter of urgency because someone is probably accessing my information.
Regards.
Thank you for your reply.
I don't know how Vodacom will contact me. I cannot receive calls or sms anymore except for the sms that were informing me about porting.
I would appreciate it if this matter can be dealt with as a matter of urgency because someone is probably accessing my information.
Regards.
LM
LE M's updateReviewer Update
19 Nov 2019, 12:34My wife then went to the local branch, she was told it was a mistake on Vodacom's side.
I am still waiting for the matter to be resolved or at least a mere update on the progress if any.
I am still waiting for the matter to be resolved or at least a mere update on the progress if any.
LM
LE M's update19 Nov 2019, 12:34
Reviewer Update
My wife then went to the local branch, she was told it was a mistake on Vodacom's side.
I am still waiting for the matter to be resolved or at least a mere update on the progress if any.
I am still waiting for the matter to be resolved or at least a mere update on the progress if any.