WW
Werner W

1 reviews | Active since Jan 2013

01 Dec 2015, 15:44

Number Port to Vodacom is a disaster

I cancelled my MTN contract a week ago and went to pre-paid. I then app**** to Vodacom to do a number port from MTN to Vodacom last week Tuesday (24th of Nov). On Nov 26th after contacting the help desk, I was told that I must go back to the Vodacom store (Centurion). The Vodacom Store consultant told me that the number port is pending and will only take place the next day. On Friday the 27th of November, I then went back to the Vodacom store after the number port never took place as promised. The consultant then spoke to the Port devision who then said they will re-submit the port transfer. I received an sms confirmation that the number port will take place on the 27th of Nov. Saturday Morning I sent an email to Vodacom Customer care (Still no port). The customer care sent me an email back saying that I must contact the port devision. I contacted them on Saturday morning and the lady promised that she would phone me back (No call back). I phoned again after 4 hours and I was told to go back to the Store. It is now a week later and still no number port from Mtn to Vodacom. Vodacom keeps telling me it is pending. Last email said 12:59 today (which was yesterday).

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2015, 08:45
Official
Hello wernerwehmeyer,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team