1 reviews | Active since Apr 2023
NUMBER PORT FROM MTN TO VODACOM - USELESS SERVICE
UPDATE:
Still not resolved. I have contacted the Vodacom porting department numerous times and nobody is able to assist. I have now been advised that the Vodacom Sim Card DOESNT EVEN EXIST ON THE SYSTEM. I must now visit a Vodacom Store AGAIN to redo the entire porting process. Appalling service, truly. What a disappointment. ________________________________________________________________________________________
I commenced a port of my number from MTN to Vodacom on 18 March 2023. My MTN sim card eventually lost signal on 26 March 2023. I visited a Vodacom store on 2 April 2023 in order to enquire about the porting of my number, as nothing seemed to be working. On 8 April 2023 I once again visited a Vodacom store, because although my sim card was now working and I had received the data and minutes according to my contract, I WAS UNABLE TO RECEIVE OR MAKE ANY CALLS OR SMS'S FROM / TO ANY OTHER NETWORK BESIDES VODACOM. Nobody in store was able to assist, and I was requested to contact their porting department telephonically. I once again visited a Vodacom Store on 22 April 2023 as I was STILL NOT ABLE TO RECEIVE OR MAKE ANY CALLS OR SMS'S FROM / TO ANY OTHER NETWORK BESIDES VODACOM. The gentleman in store assisted me by sending an email to the correct Vodacom department with a query. Beyond frustrated, I visited a Vodacom store on 27 April 2023. The gentleman in store contacted the porting department telephonically, who requested that he send them an email. THIS WAS GOING TO TAKE ANOTHER 2 - 3 BUSINESS DAYS. How is it possible that a number port can become so complicated with nobody willing or able to rectify the issue. It has now been 40 days since the initiation of the porting process. After visiting a Vodacom store a total of 6 times and nevermind the numerous telephone calls to the customer care / porting department, I am STILL NOT ABLE TO RECEIVE OR MAKE ANY CALLS OR SMS'S FROM / TO ANY OTHER NETWORK BESIDES VODACOM. Absolutely ridiculous. This makes me want to go right back to MTN.
1 month after the port of my number from MTN to Vodacom, all the issues have finally been resolved.
Thank you to Wilfried from the Centurion Mall Vodacom Store as well as Dylan from the porting department for Vodacom. The only two people who were actually able to do their jobs and assist in resolving the issue. Vodacom call centre in general is still pathetic as nobody knows what they are doing.
1 month after the port of my number from MTN to Vodacom, all the issues have finally been resolved.
Thank you to Wilfried from the Centurion Mall Vodacom Store as well as Dylan from the porting department for Vodacom. The only two people who were actually able to do their jobs and assist in resolving the issue. Vodacom call centre in general is still pathetic as nobody knows what they are doing.