NUMBER PORT

About two weeks ago my wife wanted to move from MTN to Vodacom. So I went to Vodacom to take out a prepaid contract on my name for her. They said that the number must be ported from MTN to Vodacom. We are still waiting for the port to be activated for almost two weeks now. My wife can not use the phone at all and best of all is Vodacom already deducted the money from my account!! So we are sitting with a brand new phone that we can not use because the number is not activated from Vodacom side yet. I spoke with a representative from the number port department and she said it was a problem on Vodacom side.