AS
Alfredo S
1 reviews | Active since Mar 2015
20 May 2019, 11:16
Number not working
I have recently ported my number to Vodacom and signed a 24 month contract, however my number doesnt work. I cannot make or receive calls. Data doesnt work. When contacting the support center they tell me it takes 7 working days to resolve the issue. This is unacceptable. No one can contact me and i now need another PAYG sim to use so i can be contactable. Completely unacceptable and then i must now pay additionally for this other number airtime and pay the contract. Now i cannot even cancel the contract for a service i am paying for and not getting
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 May 2019, 12:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 May 2019, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 May 2019, 14:39Dear Alfredo,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you today and there was no answer. We have responded to your via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you today and there was no answer. We have responded to your via email. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply20 May 2019, 14:39
Official
Dear Alfredo,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you today and there was no answer. We have responded to your via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you today and there was no answer. We have responded to your via email. Regards Consumer Website Team(SA)
Best regards,
Vodacom's replyOfficial
24 May 2019, 10:07Dear Alfredo, As per discussion today, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply24 May 2019, 10:07
Official
Dear Alfredo, As per discussion today, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,