Number not operational

Good day....well where to begin?

On 17 August 2017 my new contract was approved (S7 Edge with S+ Top Up contract) and I received the phone the very next day, 18 August 2017. I requested on the day of taking out the contract that they port my prepaid number ( ********** 173) to the contract and I was told that fine. So when I received the phone I had to go to a Vodacom shop to get a new Sim Card as the one I had was too big for this phone. Got a sim swap done and everything worked fine.

I was waiting for the number to be ported which didn't happen for a WHOLE WEEK. On Friday, 25 August all of a sudden my prepaid number is not registered on the network anymore. After phoning the AFTER SALES DEPARTMENT ( ********** ) I was told the number is being ported....that's fine. However, Saturday morning it was still not done. Number not registered on the network. I phoned again and the lady said it was supposed to be done and she's sorry but it can only be done on Monday.

On Monday morning I logged into My Vodacom and saw that the number is indeed there and has been ported yet it still says the number is not on the network and when I try and phone it it says that "The number you have dialed does not exist". How does it not exist????

I phoned again and long story short the lady said that the sim card I have in the phone is a pre-paid sim card and I need a contract sim card. So, yesterday afternoon I had to go to a Vodacom shop to get a contract sim card and do a sim swop. The guy said to wait 4 hours before switching my phone on and everything should be fine.

Four hours later when I switched the phone on I have the same error. This morning I phone again, the lady then checks everything and even asks for the Sim Card Number that I got yesterday. When she came back she says everything is fine, the number is active, the sim card is fine yet the number is in error. She said all she can do is send a request through to have the number SYNCHRONIZED (whatever that means) or they'll have to collect the phone and cancel the contract.

I am very upset as I don't see why this is not working. I had the phone for a week on Pre-Paid and everything worked fine. Now after my number was ported nothing is working. I need the phone for business purposes and now my number isn't working.

If you can't fix it can't you just revert me back to prepaid and I pay the phone off without the contract?

Please FIX this ASAP....it's been 5 days that this isn't working. I can't pay for this contract at the end of the month if it's not working. So firstly, please don't take a debit order and secondly please fix this TODAY! I can't wait 48 hours just to find out it can't be fixed. Please put PRIORITY on this....it's really ridiculous now.

Regards, Raymond