AB
Andre B

1 reviews | Active since Nov 2017

27 Oct 2019, 13:36

Number not activated after 4 days!

I have been struggling since Thursday 14 October to have my number reconnected after I paid the arrears on my account. I have forwarded the proof of payment to *** as well as to the support agents that man the Facebook and Twitter accounts. They all say that they can see the payment reflected in my account but do not have the authority or cannot activate my number. Ironically it would appear as if Vodacom has not have a unified CRM solution to manage their customer interactions as each one that I speak to are totally unaware of the other's conversation with me. These all smack of shockingly bad management practice. Secondly I get the distinct impression that Vodacom makes use of an outsourced collections department and that it is in their interest not to escalate or resolve the issue. Thirdly the My Vodacom website has a glitch. I always round upwards my deposit amount. When I declared the payment I made and it differed with 50 odd cents from the outstanding amount it threw the whole system. Bad Bad Systems!

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Replies (1)
Vodacom
Vodacom's reply28 Oct 2019, 08:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team