BG
Benjamin G
1 reviews | Active since Apr 2021
20 May 2021, 11:30
Number missing from Vodacom app
I wanted to buy airtime for my daughter's number via the Vodacom app but when I opened the app I discovered that her's and another number had been removed from the My products list. I tried to add her number again but received an error message stating the the number was linked to another Vodacom Online profile. I then tried to phone 082 135 to speak to a consultant but as has happened many times in the past that was not an option ... very frustrating!
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Replies (2)
Vodacom's replyOfficial
20 May 2021, 13:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 May 2021, 13:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 May 2021, 15:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly email the error message/s to *** and enter the cellphone number in the subject line for further investigation and feedback.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply20 May 2021, 15:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly email the error message/s to *** and enter the cellphone number in the subject line for further investigation and feedback.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,