Number has not been ported yet...unsure why not

My number was meant to be ported on the 21st February and on the 24th its still not done yet. This is a critical number for me and is linked to my work, so for the last two days i have not had any service. I have contacted the call centre and spoke to lesley , who was very helpful but i was told that he would have to log this query which can take 24 hours to respond.<br> Hang on , i have already been out of contact for two days and now i must wait for 24 just to get a response, not the actual resolution. This is not on and i need my cell number to be activated ASAP and an explanation as to why this was not done in the first place.