1 reviews | Active since Nov 2011

20 Feb 2017, 10:30

NUMBER GET HACKED - CANNOT CHANGE MY NUMBER STILL WAITING FOR CONTRACT FOR CANCELATION

<p>Good day, After 2 weeks my number was hacked and you inform me that my number cannot change i first need to upgrade my package I request to cancel the contact. I have spoken to the call centre and up to know no email was receivedf! But my you want your money! TERRIBLE SERVICE TERRIBLE SUPPORT AND VODACOM </p>

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Replies (1)
Vodacom
Vodacom's reply20 Feb 2017, 11:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team