vP
vinothan P

1 reviews | Active since Dec 2009

17 May 2018, 18:50

Number does not exist when Cell C users call me

Whenever someone whos on cell c want to contact me, they get a message that my number does not exist. I've called customer care and they said I must call Cell C but Cell C say that there's nothing that they can do because my number belongs to Vodacom and they need to fix this problem. I'm a sales rep and I'm losing business because my customers can't get hold of me.

Can Vodacom Please investigate what wrong ?

0
Replies (2)
Vodacom
Vodacom's reply17 May 2018, 19:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 May 2018, 10:49
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,