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Vidiah T

1 reviews | Active since Jun 2018

20 Jul 2022, 08:10

Number does not exist on valid new contract

My contract ended with Vodacom 10 June 22, port number to Standard bank service provider. Due to bad reception from Cell c network in my area, iphone 7 cpu packed up from constant searching network. Asked Standard bank to reverse port number back to Vodacom so i can get new phone. This is allowed within 30 days of first port. App**** for new contract. Received phone and vodacom agent did a port to prepaid and thereafter a sim swop with my number. Now my number does not exist. Received phone Monday 18 July 2022. Can not get into my bank due to not receiving sms s. Due to password failure because phone sms blocked, not email blocked. Vodacom do not seem to understand that my life is on hold until my number is sorted. No one in Vodacom including brach in Vredenburg 8 km from where i stay. Or anyone at call centre 135 port division. Now try hello Peter. Maybe someone can help. Next is Consumer council. Otherwise not sure what then.

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Replies (3)
Vodacom
Vodacom's reply20 Jul 2022, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

VT
Vidiah T's update20 Jul 2022, 11:27
Reviewer Update
Wel Dear customer is waiting for due course contact. Seems this is also going to happen 24 to 48 hours later! Still unable to see sms receive calls logged out of bank system. Emails ect ect. Held hostage by *********** Vodacom system! Waiting……
VT
Vidiah T's update20 Jul 2022, 15:45
Reviewer Update
After many calls to 135 finally one lady who was more senior spoke to me, and finally gave me instructions to solve the problem. First use sim in another phone. Then in new phone search network and then choose another network. Go out and go to vodacom network. Now all works. Finally. Could have saved myself a lot of stress if agent at Vredendal tested phone is working properly. This did not happen. Hope better training result in my complaint here. All working now.