YA
Yusuf A

1 reviews | Active since Jun 2017

27 Jun 2017, 16:37

Number disconnected

<p>I took out a contract with Vodacom, they billed me but took 3 weeks to assign me my data, minutes and sms's. Thereafter they billed me for the next month and for no reason whatsoever disconnected my number for no reason. My number has been inactive for more than two weeks. I have been a vodacom customer all my life and after i recover my number i dont intend to be anymore. They have jeopardised my job and my employer is getting more frustrated with me by the day. They have not even apologised and have not been able to give me any concrete feedback or timelines. I hate vodacom and after this experience would not advise anybody to join them. I intend taking them to court, as I cant do any university applications as it requires phone number verification. Vodacom has made my life miserable. I am only reachable over wifi and have to use fellow employees phones to make calls and I have to buy them airtime after vodcom debited the company for my contract.</p> <p> </p> <p>Worst experience ever.</p> <p> </p> <p>Hate you vodacom</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team