SS
Stanley S

1 reviews | Active since May 2014

22 Jun 2018, 09:52

Number deleted from Vodacom Network

My line has been cancelled due to non payment, trying to make payment arrangements and was told that my account is with their collections and my number has been deleted. I was told by one consultant that even if I pay "I wont be able to get my number back". My contract ended May 2018, and I was three months behind. I was given a amount owing which has since increased not due to interest but due to the fact that June invoice was added to the amount. My question is how can you still carry on billing after the contract is done and is in arrears, but the bigger question is that the number has been deleted but they continue to invoice me . Speaking to people at the call centre does not help as they see the screen and answer accordingly, no escalation or feedback process in place.

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Replies (2)
Vodacom
Vodacom's reply22 Jun 2018, 10:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

SS
Stanley S's update27 Jun 2018, 14:40
Reviewer Update
Please provide me with conclusive feedback, as I need to remedy this situation as soon as possible