1 reviews | Active since Mar 2015
Number deleted from network
<p>Ordered phone online. Changed from prepaid to contract. No sim card included in delivery so did sim swap. Phone worked for couple of hours then number was deleted from network. At Vodashop spoke to consutants but could not help. Phone service centre from vodashop. After being cut of numerous time lady said must wait for 24 to 48 hours. Obviously the number still does not exist on network so was just a way to get me to go away. This number I use for my business / banking/ alarm and personal use for at least 8 years. Who can fix this problem. Going back to Vodashop will not help calling the call centre does not help. I bought a prepaid number ********** 221 just to try and get on with my business but not having the old number is losing me thousands. If this problem can not be fixed can it at least be reversed. I am in the middle of legal actions and my lawers and advocate works through my old number as well. This is a serious matter that can cause serious damages so plese this needs your urgent attention.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
