Number Deleted

Vodacom deleted my number without communication, I discussed with a lady at subscriber collections yesterday 28.04.2022 who assured me they will be able to recover the number, I payment arrangement was setup for 16.05.2022 to settle the full amount.

I subsequently discussed the same with an incredibly rude supervisor who contradicts what the collections staff member assured me off, I committed further to paying R10 000.00 by Tuesday 03.05.2022 in order to have them resecure my number to the network.

I have not once received any emails or sms's or calls of a notice to delete the number, unfortunately due to COVID financially I suffered a great loss and only of last three months have been slowly been able to rebuild.

Is this how Vodacom treats a customer who is still willing to settle the outstanding, can a competent staff manager contact me and have this resolved, my entire business and contact details with my clients have that number as a contact.

Kindly contact me on email on my profile and have this resolved.