Number Deleted

Worst experience I have had with a service provider after being a client for 20 years. On 14 February I received a SMS from Vodacom to remind me to please upgrade, as I qualify for an upgrade, even though my current contract only expires in May. Two hours later my telephone number was deleted. I had to buy a new sim card to be able to phone Vodacom, as I was even unable to phone Vodacom. I phoned Vodacom who informed me that due to an error on their side, my number was deleted along with others during a routine clean up. I was informed that a mail was sent to Vodacom’s IT department. The department would reinstate me within 24 to 48 hours. The next day, I phoned Vodacom again. I was informed that I am to impatient, I must please wait until Monday. Monday 18 February, I phoned again, and was informed that after a deletion, it takes 5 working days to be reinstated. Therefore, I had to wait until the Friday the 22nd of Feb to have service again. On Friday 22 February, I inserted my Sim card into my phone. The message I received was that my sim was no longer Provisioned, and that I was now not only deleted, but also no longer on a Network. I phoned Vodacom again, I was informed that they can do nothing to assist me, that only their IT department can have me reinstated, and that it takes 7 – 14 Working days to be processed. I requested to speak to a manager, who made a lot of promises and promised to phone me back. I am still waiting for his call back. Today I phoned again, I was informed that no one can help me, I can talk to no one to escalate the matter, and that only IT can assist, and if they do not respond, I cannot be reinstated. I asked to speak to a manager again. After 15 minutes, I was told that no manager can talk to me at the moment, and that one of them will phone me back. Yet again I am waiting for a manager to phone me back. I have been a loyal Vodacom customer for almost 20 years. I have never felt the need to leave Vodacom, but now I am so disappointed by the service I have received that I do not know if I want to stay a Vodacom customer. I would really like to keep my number, but I cannot even transfer to another service provider as my number no longer exist! Can some one at Vodacom please assist me in getting this matter resolved!!!! This is really getting ridiculous! Why must I suffer due to a so-called error on Vodacom’s side!