1 reviews | Active since Aug 2017
Number Deleted
<p>Dear Vodacom,</p> <p> </p> <p>I am at my wits end. So my contract was coming to an end at the end of February. I spoke to a consultant in January saying I would like to cancel the CONTRACT not the line. The consultant assured me they would put a notification to cancel the contract.</p> <p>In March I saw I had no minutes or data and assumed my number had been converted to pre-paid and I went on with my business.</p> <p>Only to have my line cut off early July and apparently deleted due to non payment. So it looks like it was never scheduled to cancel the contract and had continued to bill for those months.</p> <p>So to make a long story hort, I paid that due amount just to get the number back up and running. It's been nearly 2 weeks and I'm still struggling. As you can imagine everything is linked to this number.</p> <p> </p> <p>If it's not possible to get that number back, please just inform me</p> <p> </p> <p>Thanks</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
I hope we can get this resolved.
Thanks
I hope we can get this resolved.
Thanks
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Thank you Lesley Abels, for getting this resolved. It is greatly appreciated.
Thank you Lesley Abels, for getting this resolved. It is greatly appreciated.
