Number deactivated/deleted

Good day,<br> <br> on monday and yesterday I called in to do a sim swap and was informed that my number had been deactivated/ deleted due to inactivity. that sim was last used last year before the Mifi unit was ******, and now since having purchased a new mifi device, Vodacom informs me i cannot use the number that I had been using for over 10 years.<br> <br> On chatting to Vodacom Customer care consultant , they were unable to assist and could not point me to the right department I should be engaging on this matter. After being referred to a activation department , they referred me back to Customer Care. I have called again this morning, and little has changed , no one is able to assist.<br> <br> I cannot understand how the SIM thats being RICA'd in my name can be removed off service without my knowledge. I also hold another Red VIP contract with Vodacom which clearly means they have means of contacting me should they need to get hold of me. <br> All i need now is my number reactivated. I spent significantly on prepared bundles on that number and Mifi for Vodacom to decide , they can delete my number<br> Please advise what process or department can handle this query