1 reviews | Active since Jun 2016

05 Sept 2016, 13:57

Number Deactivated

<p>To Whom It May Concern</p> <p> </p> <p>My cellphone number which i have been using for over 10 years was deactvated and allocated to someone else. I realised this as i had accidently deleted my watsapp and when trying to install it again i noticed that my number is inactive, when called your call center i was informed because i did not use it for 3 months it has been given to someone else, I find this absolutely crazy as i have had that number for 10 years and i am sure none of your consumers are even aware of such a role,.</p> <p> </p> <p>Had i bought the sim card and then never used it i would have accepted it but this is my first ever number and for it to be deactivated and given to someone else without even a simple notice is extrememly upsetting. </p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply05 Sept 2016, 14:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Sept 2016, 08:44
Official

Dear Customer,

Please note that feedback has been provided via email.

Regards,

Cassandra

Best regards,