Number changed to prepaid
<p>I called vodacom and told them that i will not be extending my contract and told them to cancel it. I was told that the contract will be cancelled end of the month and the number will be prepaid. I had R300 and something airtime and wanted to make a call and got a message to say that i have no airtime. When i called customer service i was told that my number has now been changed to prepaid. No notification was sent even though the change was made before time. Now i lost my airtime.</p> <p> </p> <p>I have been a loyal vodacom customer but after this , i will stay far away from vodacom</p> <p> </p> <p>I want my airtime back</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
My airtime has been refunded
thank you
My airtime has been refunded
thank you
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.