Number Cancellation - Worse service EVER!!!

I gave them 1 star only because I can not give them less :(

I have just spend more than 2 hours on the phone trying to cancel a number on a contract that expires on 31-01-2020. I was told that it is an early cancellation on a number on a contract and I had to make a payment of R2.43 for the cancellation to be activated. After that I had to phone *** (accounts department) and they would activate the cancellation request. I paid over the amount pf R30.00 - because I am a sceptic and always expect the worse. I phoned given number after which the system requested the number I was calling about. The system said that said number is not in arrears and reroute me to client services where the whole process of detail confirmation and explaining etc etc where done again. This happened countless times for more than 2 hours!!!! My first call was answered by the rudest person on this planet, 3 calls where dropped by the agents and from there on all agents was very kind but totally ill-equipped for the task in hand. In the end I just gave up. I should mention that I have 2 other numbers on the same contract and I have been a client since 2012 - I am seriously reconsidering my options on the other 2 numbers. I can not seem to lay my hands on an e-mail address to confirm cancelation or send proof of payment (which one of the agents did pick up on their system) either. I therefore post this review and herewith state that I refuse any payment on the number in question after today.

I would NOT recommend anyone to do business with Vodacom or enter a contract with them.