Number blocked/Charged incorrectly

<p>It has been an absolute nightmare to upgrade my phone online with Vodacom. I got my new phone within a week, however, at the beginning of the following month, my bill for the month included the plan I had previously - so I was being double charged. I called through to ask them to investigate this and they notified me it would be sorted in 7 working days. Whilst waiting, my number got blocked unexpectedly. I just woke up to sms's stating that my number has been blocked because I have exceeded my credit limit. The reason I reached my credit limit was because Vodacom had incorectly charged me for the plan I was no longer on. I called through to Vodacom support and they assured me it would be re activated within an hour and that they realise it is not my fault. When I got to work my phone was still not working (2 hours later), I called Vodacom again and was then told it takes up to 6 hours to activate a line on the network again. I asked to speak to a manager who was not at all apologetic to my situation. My line was then activated but up until now - almost 2 weeks later, the charge on my invoice is still reflecting incorrectly and when I called to ask about this, I was told they had logged the request with the incorrect division. This is the worst service Vodacom has ever given me. I have always been loyal to Vodacom and now very sorry that I am stuck with them for another 2 year contract. </p>