JaLE
Johann and Lizl Etsebeth

1 reviews | Active since Oct 2017

11 Oct 2017, 14:21

Now Vodacom is charging me for their mistake after service failure

However what on earth is going-on on her bill. Vodacom overcharge her for your service failures that led to the redo of all the steps. This is not correct and need to be corrected immediately.

Please provide feedback as soon as possible.

Regards Johann Etsebeth

0
Replies (2)
Vodacom
Vodacom's reply11 Oct 2017, 15:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Oct 2017, 12:37
Official

Good Day Johann and Lizl Etsebeth

Thank you for taking the time to voice your enquiry & for taking my call.
As discussed telephonically, this matter was addressed.

Regards
RO