GD
Gisela D

1 reviews | Active since Oct 2016

05 Oct 2016, 09:38

Now they are pathetic

<p>Vodacom still have not phoned me as they said they would in my last review. I phone them and after 40 minutes i spoke to a supervisor called Tsotong and he told me the other supervisor Morena Raeto I spoke to yesterday has now received my proof of payment ( after more than 10 emails )for R892-15 dated 08/07/2016. So exciting but guess what it is going to take them UP TO 7 DAYS to credit my account and my numbers are going to be cut off until then. Its their inefficiency and their mistake but I am going to suffer for it!!!!! I have never been this frustrated. I run a business and if I gave a client service like this I would be out of business. I suppose this is what happens when you are too big and dont give a dam about you clients.</p>

0
Replies (1)
Vodacom
Vodacom's reply05 Oct 2016, 10:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team