1 reviews | Active since Jul 2016
Now I have had it!
All of a sudden I have no network this morning. I called and they told me my contract was cancelled and was now on prepaid, without notification. I logged a complaint because they have not send me my phone which was returned with out of box failure in August 2016. OK that is fine, after all I am sick and tired of incompetence. When I got network back, I discovered they took all the airtime and MB I had left on my phone, more than R200.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear client,
We would always strive to provide our customers with positive feedback.
With reference to your written request.
A request was submitted to the relevant supporting team for further review regarding an investigation to be done.
Warm regards,
SS
Dear client,
We would always strive to provide our customers with positive feedback.
With reference to your written request.
A request was submitted to the relevant supporting team for further review regarding an investigation to be done.
Warm regards,
SS