NOW HAVE TO WAIT FOR REPAIRS EVEN THOUGH I NEVER USED THE PHONE EC-1KKR-2PNYM1

Good day all

Just received email from Rudi-Jo Le Roux for reference EC-1KKR-2PNYM1 advising that they are sorry to hear about the circumstance.

I find this email totally unreasonable, meaning I never used the phone bought it on 26 July 2018 and returned today 27 July 2018.

Basically what Vodacom is saying is that I am buying repaired phone with the bran new package, this is valuation of my consumer right.

Does this means that we now buying faulty products cash and have to wait for repairs, can someone assist me with contacts for consumer OMBUDMAN.

Regards, Benjamin Conzo