Notification of Deceased account holder

We spoke with Andiswe on your customer care line and she told us to contact the Vodacom Legal department - which was done on 3 July 2018. We followed this up on 5 July and by 9 July, we have not recevied any response other than an automated email, promising feedback within 3 working days (we are on 4 working days and counting...)

My father passed away on 26 June 2018 and we included his death certificate, ID and Vodacom account number on the email. This contract expiry date is January 2019.

Upon enquiry to Vodacom Customer Care about the process to cancel his account, we were advised as follows:

Option 1: Transfer the contract to another family member OR Option 2: Pay penalty fees and close the account.

The following went to the legal team and we are yet to get any response from them: 1) What is the process and supporing documentation required for a deceased account holder 2) Were we correctly informed that in the likely event that a Vodacom account holder's death does not perfectly align with his/her Vodacom Contract Termination period, it is the responsibility of the family to continue to pay for the duration of the contract? (Even in the event that no one might use/require the service?) 3) Should the Consumer Act not protect the family to at the very least give a 30 day notice period to bring the account to a close, given that we don't get to chose the untimely death of our loved ones?

Regards