"Nothing to do with us"

So we recently renewed a contract with Vodacom at the Canal Walk Store, we upgraded to the Samsung Galaxy A54 5G, we opted to include the Galaxy Watch which, if included, we would also be able to claim the Galaxy Buds. Whilst in store the consultant who assisted advised they are out of stock of the watch however they were expecting stock the next day or within following week. This upgrade/renewal was done on the 01/06/2023. Its now been 2weeks and today we call the store and they tell us "your watch is on back order, it will take 10-12days". We then advised them that the Samsung offer for the free buds expires on the 30 June 2023, which they then reply "it's a Samsung thing, their hands are tied and has nothing to do with us" THIS HAS EVERYTHING TO DO WITH YOU, YOUR LACK OF STOCK AND PLANNING TO HAVE STOCK ON HAND WOULD BE THE REASON WE WOULD MISS OUT ON THE OFFER. TAKE OWNERSHIP OF YOUR MESS UP!!!!