GJ
Glenn J

1 reviews | Active since Jun 2016

29 Jun 2016, 07:36

Nothing short of theft.

<p>Well here is my story about how Vodacom is *****ing my money.</p> <p>I had a contract with Autopage that was transferred to Vodacom. At the time of transfer it was a month to month contract as the 24 Autopage contract was past 24 months. The contract had a device fee. The contract was renewed in Jan 2014 and I got confimration in writing from Autopage that March 2016 would be the last device fee payment.</p> <p>Vodacom continued to charge me this. I queried and got a reference S3-GVS2Q-QP1BX. Vodcom never came back to me at all, not 1 word, but closed the refernece on their system and charged me again. I cancelled my debit order and paid them EFT less the device fee. I again rasied the issue with accounts. Next month, same thing ... device charge.</p> <p>Whats more they have now blocked the line as it is in arrears. The also say I cannot cancel the contract because it is in arrears. Furthermore, I cannot cancel the data package, so they will keep give me data each month that I cannot use because it is block. So what they are saying, is the only way to get them to stop adding more charges to the account and let me convert to prepaid, is for me to pay them the money I dont owe them. Of course, once I do that, I dont have a hope in hell of ever getting a cent of that money back from this bunch of *********** *******.</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply29 Jun 2016, 10:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

GJ
Glenn J's update29 Jun 2016, 15:20
Reviewer Update

Just as I expected ... not contact from Vodacom even though I spoke to Mat****ido from the 'solution dept' (that is a misnomer if ever I heard one) who promised without fail she would call me before close of business today.

Sometimes in life you have to count your losses - so I have decided that tomorrow I will pay the full outstanding amount so that I can close the account. I know I will never get the overcharged amount back... so here is what I am doing:

I hearby declare that I am officailly donating the money due to me to the Vodacom Directors slush fund. They are free without predjudice to stash it away in their Panama bank accounts, free to enjoy the proceeds of their theft from me while they are floating one day on the their yachts in the Mediterranean sipping a margarita with the Guptas and JZ.