Nothing new with pathetic customer care

<p>In August 2016, the *111# function ceased to work on my phone. Each time I dialled it, I got some sort of error. I called vodacom customer care to report it, the calls kept dropping. I logged it on the customer chat option on the webpage but the chats would randomly end. Therefore I had logged into my phone account via the vodacom portal and purchased 1GB data of which I received a sms confirming it's been sent and an invoice for the billing onto my cellphone account. The same evening I received a sms informing me that I would now incur out-of-data bundle charges as it appears the data purchased did not load. I called the customer care regarding this situation and was advised to continue using my phone whilst they sort out what was happening with my account and was informed that I would be re-imbursed for all out of bundle charges. I had not heard anything since a few days from Vodacom and called customer again. This time I spoke to Tshepo Mosese who requested me to forward the invoice of the 1GB data so he would follow it up, I did and the next day a consultant called to confirm that she was going to credit my account with the charges incurred. She promised to check the following day for any additional charges and credit accordingly. I then emailed Tshepo Mosese on 24th August to advise him that the consultant did not credit the full amount as promised and he rep**** on 25th August to get the crediting department to clarify this.</p> <p> </p> <p>I had thereafter sent follow up emails to Tshepo dated: 27th, 29th, 30th August AND 1st September to enquire on the status of this and he has ignored all of my emails!<br /><br /></p> <p> </p> <p>Once again vodacom has shown complete disrespect to a customer. The consultants who advise you they will call you back, never do! The consultants who email you that they will escalate your query, never follow up to ensure the customer has been assisted nor that the query has been resolved! How can you be South Africa's number one choice? The customer service is disgusting! I have charges on my account that are inexplainable. I called customer again today, 5th September and was advised that my account was moved onto another system and held on for 30minutes with no answer. I am fed up of this network!</p>