Nothing has changed in years. Call center a joke.

Hi,<br> <br> This is not a complaint about service but rather the hoops I need to jump through as a customer to get a basic thing done. Your systems are in dire need of upgrade.<br> <br> I wanted to add a 2GB data bundle to my RED VIP business account. I can't do so from the Vodacom app as a business customer. It doesn't tell me that but I know. I'm told to send an email with a signed letter and copy of the director's ID. Done.<br> <br> When you call into the business line to ensure it's processed, you are routed to normal customer service. I'm told to speak to business I need to call 1940 and ignore the options or be transferred. In other words the software is broken.<br> <br> Every person you speak to asks for your phone number regardless of the fact that you are calling from the number and have confirmed this at the start of the call. Its broken and has been for years. Fix it already!<br> <br> Finally each person you speak to, you are effectively starting from scratch. They know nothing, they see nothing. Why are my logged requests not all linked to my number for the technician to see? Why must I read out the ref number just to get service?<br> <br> Your systems are old and broken with no digital alternative.<br> <br> Cheers!