Nothing Changes, Vodacom!!

So after complaining about the services of Vodacom on Hello Peter, I had a missed call from them which I returned to explain my entire situation to a consultant who had no idea of the issue. (You would think your profile has previous calls/queries listed on it). I once again get informed that it has to be escalated to another department which will be done on my behalf whilst I am on the phone That afternoon I receive a call from Vodacom telling me that they would like to escalate the problem and what is my contact number (which they had just called me on). Come on guys - wake-up!!! Today, a week later, I am still waiting for a response.