1 reviews | Active since Jan 2017
Nothing but a ****!
<p>For more than a year I have been trying to get Vodacom to sort out a signal issue with no response! I pay almost R4000 a month but I can't use my data or receive or make calls. In the mean time while I'm not getting the service that I pay for - data expires and the airtime that I have paid for expires. </p> <p> </p> <p>The best reply I can get out of customer care is to keep paying the bill and they might solve the issue in a years time! I'm sorry - I'm not paying for a service that I cannot use anymore! </p> <p> </p> <p>In the mean time I'm now waiting for them to try and take me on about not paying the bill!!! Try calling me on my new Cell C number so that we can chat about your service. Else once Vodacom starts to actual call me to collect - I will do it via EMail and at the same time send you all the unaswered emails that I have been sending. </p> <p>Well done Vodacom - you are no minus 3 clients (7 contracts in total)! I'm moving the whole family over to Cell C!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
This issue has still not been resolved - and now I have been listed on ITC. VODACOM SUCKS!!!
Vodacom - you have now affected myself and my family and I will make it my mission to make sure you are handled the way you handle your customers!!!
This issue has still not been resolved - and now I have been listed on ITC. VODACOM SUCKS!!!
Vodacom - you have now affected myself and my family and I will make it my mission to make sure you are handled the way you handle your customers!!!
