CC
Christo C

1 reviews | Active since Jan 2017

06 Jan 2017, 14:05

Nothing but a ****!

<p>For more than a year I have been trying to get Vodacom to sort out a signal issue with no response! I pay almost R4000 a month but I can't use my data or receive or make calls. In the mean time while I'm not getting the service that I pay for - data expires and the airtime that I have paid for expires. </p> <p> </p> <p>The best reply I can get out of customer care is to keep paying the bill and they might solve the issue in a years time! I'm sorry - I'm not paying for a service that I cannot use anymore! </p> <p> </p> <p>In the mean time I'm now waiting for them to try and take me on about not paying the bill!!! Try calling me on my new Cell C number so that we can chat about your service. Else once Vodacom starts to actual call me to collect - I will do it via EMail and at the same time send you all the unaswered emails that I have been sending. </p> <p>Well done Vodacom - you are no minus 3 clients (7 contracts in total)! I'm moving the whole family over to Cell C!</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply06 Jan 2017, 14:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

CC
Christo C's update19 Apr 2017, 15:32
Reviewer Update

This issue has still not been resolved - and now I have been listed on ITC. VODACOM SUCKS!!!

Vodacom - you have now affected myself and my family and I will make it my mission to make sure you are handled the way you handle your customers!!!