RM
Roelof M

1 reviews | Active since Aug 2012

20 Sept 2016, 14:22

Nothing better than *****s

<p>Noticed I can't buy bundles on my account anymore, then went to do an upgrade on my current contract. They couldn't port my number to a nano SIM because there is an Outstanding "order" on my account??? I have not ordered anything! Phone to cancel my contract then they tell me their system is offline! Does anything work the way it should at Vodacom??? very dissapointed with their service lately!!! Moving to MTN </p>

0
Replies (3)
Vodacom
Vodacom's reply20 Sept 2016, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RM
Roelof M's update26 Sept 2016, 13:19
Reviewer Update

I received one phonecall saying that they will follow-up. Have not received any feedback from Vodacom yet. I also paid for this "SIM Swap" to the nano SIM and for a phone cover that I gave back when returning the useless phone + SIM + cover the shop in greenstone gave me.

RM
Roelof M's update05 Oct 2016, 17:50
Reviewer Update

Even after subitting a comment I still have not received any feedback!