ME
Marius E
1 reviews | Active since Jul 2011
10 Jan 2019, 09:04
Note 8 Samsung Care
So i got a Note 8 In December 2017. I was only informed what a great phone this is and what awesome pictures this phone can take. After a year my wife and I had an incident with our phones and the screen cracked. We both found the Samsung Care+ and both registered for it. Now they want to charge me R 3 500.00 for screen replacement and they do not want to register me on Samsung Care since that also has to be done within 30 or 60 days from date of purchase. Phoned Samsung for assistance and they do not want to help me they blame the store where I got the phone. No one wants to assist me and I am sorry I am not paying R3 500.00 for negligence on the side of Vodacom.
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Replies (2)
Vodacom's replyOfficial
10 Jan 2019, 09:07Dear Customer,
Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jan 2019, 09:07
Official
Dear Customer,
Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Jan 2019, 11:51Dear Marius,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that you will need to take the matter up with store manager. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that you will need to take the matter up with store manager. Regards Consumer Website Team(SA)
Vodacom's reply11 Jan 2019, 11:51
Official
Dear Marius,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that you will need to take the matter up with store manager. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that you will need to take the matter up with store manager. Regards Consumer Website Team(SA)