Not yet refunded for cancellation of new contract

Good day

I cancelled a new data contract after receiving incorrect information about the current data contract I have.

I spoke to different people on different dates just to get the package returned and to cancel the contract 1- ********** ********** . Twice I was requested to phone again as the system was offline.

Some of the people I spoke to: 27/9 Celiwe Khule 29/9 Johan Spies - he helped me to get RAM (V2P ********** ) to fetch the package 09/10 Kigiso - cancel ref no 1- ********** **********

I was told the refunds will take 14-21 days. The data contract number ********** 811 is still appearing om my Vodacom and till today I have not received any refunds.

Can this matter please be resolved!

Thank you

Regards Johandi Swart