1 reviews | Active since Feb 2013
Not worthy of 1 star
I am completely and utterly disgusted in Vodacom for their bad service.
In March I took out a Fibre contract which I have been paying religiously every month. In June I stop stopped working and contacted them to inform them that they need to debit from my wife's account or I would need to make eft payments monthly as there would be no funds going into my account. I was then informed that they can not debit from my wife's account as the account should be registered on my name.
I have been paying the account monthly via eft every month since then, yet they still continued to debit my monthly, which obviously meant that I'm paying bank charges. Two months back I realized that my credit score had dropped as it reflects that vodacom had flagged me for being in arrears with my account. At that stage I emailed them (which to date they never responded to) and requested that the rectify it. A few weeks ago I received a whatsapp message from vodacom. I responded to the whatsapp message with my query and still no one responded.
Today I received a call from a lady who informed me that I'm in arrears with my account. This due to debit orders that had not gone through and that I'm liable for the fees.
THIS IS UNACCEPTABLE.
I have informed vodacom of the situation, I requested to make eft payments, I have requested that the cancel the debit orders. All of this I have done. They never contacted me regarding any of my queries.
I asked the lady for all of the recordings between vodacom and myself. She says that they can not do it as I need to log a dispute. Again I have to do the calling.
I want a call from vodacom within the next 24 hours or else I will take this matter to the credit ombud.
I can't even get myself to spell your name with a capital letter.
Still no call from your company.
As promised I will now lay a complaint with the financial ombud.
Your service is beyond disgraceful.
Also note that I will not talk to anyone other than your head of operations from this point onwards. Any call from anyone below him or herwill be regarded as harassment.
I have requested all my call recordings and expect that I have them all sent to my email by close of business Monday 30 November 2020.
I can't even get myself to spell your name with a capital letter.
Still no call from your company.
As promised I will now lay a complaint with the financial ombud.
Your service is beyond disgraceful.
Also note that I will not talk to anyone other than your head of operations from this point onwards. Any call from anyone below him or herwill be regarded as harassment.
I have requested all my call recordings and expect that I have them all sent to my email by close of business Monday 30 November 2020.
I am waiting. I will post your response on hello Peter and social media. Call me!
I am waiting. I will post your response on hello Peter and social media. Call me!