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KS
Karen S

1 reviews | Active since Nov 2016

22 Apr 2021, 10:27

Not worth a ****!

I wish there was a 0 star rating. Incompetence and complete lack of customer care is standard practice with these fools. Don't waste your money or raise your stress levels by becoming a client... they aren't worth a ****!

0
Replies (3)
Vodacom
Vodacom's reply22 Apr 2021, 11:01
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply22 Apr 2021, 11:35
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that any online issues experienced, need to be escalated to our online support team. Kindly send an email to *** and attached any errors received on the App or the online portal. Please add a detailed description and add your cellphone number in question in the subject line. Our online support team will then investigate any issues experienced. 

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,

KS
Karen S's update22 Apr 2021, 15:10
Reviewer Update
Not good enough, and bad attitude, I felt like a client your "customer care" couldn't wait to get rid of me... so I requested a close out balance to leave Vodacom