FT
Francois T

1 reviews | Active since Mar 2009

29 Sept 2018, 15:17

Not Worst Service and Fibre, it is no Service and Fibre

The rating is not reflective of the service because I had to pick one star and nothing was not an option. We have tried to sign-up for Fibre with Vodacom. It is impossible and they waste your time. It took me 3 weeks on web and three visits to *********** stores in Greenstone to try and set this up, eventually somebody booked the appointment - by now I should have known what to expect. Made my personal time available for installation, worked for couple of hours until they gone. More than 7 days later, many emails and call and the only thing you can be guaranteed of is an "Automated Response" and a new reference number - no capable person in support and no response from so called Fibre Support Centre. Calls with Call Centre is a joke - "Sorry sir all you can do is wait and we cannot give you a reference number....." Best advice - avoid Vodacom. Desired outcome - please come collect your router, it is the only thing that seems to work for you....

0
Replies (2)
Vodacom
Vodacom's reply29 Sept 2018, 15:30
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Oct 2018, 11:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please be advised that we were not able to make contact with you. Please contact our Fibre Team directly on *** or email at ***.

Regards
Consumer Website Team