Not willing to refund me

I was double debited on my account and I contacted vodacom for refund and they told me send my bank statement to them [Email Removed] I did that on the 30th and on the 2nd I contacted them to check if they received my bank statement and they said they are processing the refund. To my surprise, this morning I contacted them to check the progress and they told me they did not receive my bank statement.<br> I regret upgrading my contract with Vodacom, what they know is to debit your account but when coming to refunds they'll send you from pillar to post.<br> MTN was much better<br>