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JF
Jenny F

1 reviews | Active since Jun 2017

20 Feb 2018, 20:42

Not willing to provide documents

Refer to call at 8.30pm 20.02.2018 to Francis - extremely rude as well. Ref no: 1-3Io2EQ7M An upgrade has taken place, and Vodacom refuses to say at what shop the supposed upgrade took place, or supply us with the supporting documents. By law, Vodacom should have this and at the account holders request, should be able to give the required information

0
Replies (3)
Vodacom
Vodacom's reply21 Feb 2018, 06:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Feb 2018, 12:06
Official

Good Day Jenny Fritz,

Thank you for taking the time to voice your enquiry & for taking my call. Unfortunately we were unable to assist you as we require speaking with the account holder. Should you wish to complete the investigation, as mentioned telephonically to ask the account holder to send us an affidavit & copy of ID to ***

Regards
RO

JF
Jenny F's update21 Feb 2018, 14:07
Reviewer Update
To Randall, You were also very rude and extremely unhelpful, contradicted yourself many times and refused to give a straight answer. Ref: EC-1J6O3ESZUH - if this is even correct as according to you the ref no we were given last night by a Vodacom EMPLOYEE was false. Vodacom clearly promotes *****! You will not supply docs as you want to do an 'internal' investigation. How much ***** happens at Vodacom that you will not supply clients with the info they are ENTITLED to?!?! So, if you will not supply the required docs, you will not get any docs back. All costs are for Vodacom. I am doing this on behalf of our Domestic, as Vodacom does not talk to her properly and she wants me to deal with you. Unlike Vodacom, I care about people. I have managed (without Vodacom) to get the ID in question, which proves it is **********. So while Vodacom wants to do an 'internal' investigation taking who knows how long, somebody is running around using a false ID in her name! This person would have been able to carry on doing this for months as we wait for you! You have tried to make it all about you. Realise this is about her name! Pathetic!