Not willing to port a number to a new contract

Item: Vodacom
Rating: 1
Author: denisegrobler D

We took out a contract with Vodacom and requested to have the old number ported. Upon phoning the port service contact number they informed us that there is NO way they can port a number to a existing contract. This is not accepted at all when we used other service providers they had NO problem porting an old contact number. Why the unnecessary hassle! Even if it means the contract has to be revised to port the number then do so.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 May 2022, 11:05

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 May 2022, 11:05

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

denisegrobler D's updateReviewer Update

10 May 2022, 11:37

Dear Vodacom,

If this is the case can the contract be updated to device only since we will not be able to use the number allocated.

Alternatively please provide details regarding cancellation of the contract and settlement amount for the device.

denisegrobler D's update10 May 2022, 11:37

Reviewer Update