pK
pierre K

1 reviews | Active since Apr 2014

19 Jul 2021, 10:44

not willing to assist a pensioner.

welkom vodacom store welkom square service is utterly abysmal. my father is a pensioner and has been signed up for random contracts and the consultants at the store do not want to assist myself and him as we are two customers. He has to however be at the store as the contracts are on his name but the staff within the store are extremely rude and seems like it is too much of an issue to assist the both of us as.

i have to be herr with my father so as to help him with his contracts but they will not allow it.

the contracts that he has were cancelled months ago but is still being billed for them as such.

0
Replies (1)
Vodacom
Vodacom's reply19 Jul 2021, 12:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team