Not willing to assist a long term client

Good Day<br> <br> I am very disappointed at the way that I was treated and also knowing that I am a long term client of your network.<br> <br> I requested for a premature upgrade as my upgrade is due very early December. They then tell me that I would need to pay R1500 +/- in order to qualify for the premature upgrade and I am willing to spend more but not that much. To top it all off I can upgrade at the end of November.<br> <br> Is there no process in place where a long term customer can be valued. I mean for heaven's sake, I have been with you guys since I was 15 years of age and on average spending R500 +/- a month on average and now willing to spend R410 more a month than what I am currently spending. In addition I have 2 contracts with you guys as well as my wife also with also having a contract with you guys.<br> <br> Please can someone look into this and hopefully provide me with better news as the people I dealt with at your upgrade department just treats everyone like a number.