1 reviews | Active since Apr 2017

12 Apr 2017, 15:20

Not willing to assist

<p>I currently utilise a different service provider; however, my contract has come to the end of it's term. I would like a specific phone (namely the Sony Xperia xzs), which said current service provider is not willing to provide me. I gave Vodacom at Vodaworld a shout to find out if they would be able to assist and they were very reluctant to help me, saying that I must try MTN as Vodacom only offers on one kind of Sony phone and it's not the one I want, which I know to be false. Vodacom, if you are seeing this, please call me and prove me wrong.</p>

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Replies (1)
Vodacom
Vodacom's reply12 Apr 2017, 15:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team